WarpDrive Solid State Storage and SAS Switch

Learn about the LSI RMA process.

LSI offers a Standard Warranty as well as Additional Support Service options for our WarpDrive and SAS Switch products.
 
The Standard Warranty offers:
• 3-year parts replacement support from date of your purchase EXCLUDING batteries, memory, and cables
• 1-year parts replacement support from date of your purchase for batteries, memory and cables
• Part(s) replacement upon authorization by LSI (standard process may take up to 30 days, expedited delivery may be available; see Additional Service Options below)
• Free technical support during regular business hours, Monday through Friday, 8:00am to 9:00pm Eastern Time, USA, excluding holidays
• Free software/firmware updates
 
Additional Support Service options and pricing:
1) Advanced Parts/ Expedited Delivery* 
Option a) Next Business Day - $49
Option b) Next Business Day AM delivery - $59
 
2) Technical Support Consultation after Business Hours/Holidays* - $199 per incident
• Customer provides credit card number, upon verification of payment, technical support will contact customer
for products that are Out of Warranty

3) Technical Support Consultation for Out of Warranty Products* - $100 per incident
• Customer provides credit card number, upon verification of payment, technical support will contact customer
 
Please note:
• Prices are in US dollars. Please check with your local LSI representatives for exact pricing and availability in your location.
• Availability of services and options may vary depending on local conditions, please check with your local LSI representatives for availability in your location.
• An incident is defined as assistance with one question or issue relating to the use of an LSI product, regardless of the number of communications required. LSI reserves the right to determine when a question or problem is not related to the original one, and request an additional fee for continuing service. There may not be a viable solution for every problem.
• End Customers: For warranty services within the first 30 days of purchase, contact the provider from whom you purchased the product for warranty claims.  Beyond this date, you can follow the process as describe below for any warranty and support services you might need.

*Credit card required to pay for all Additional Service options.

 

To apply for warranty:
• If within 30 days of date of purchase, you should contact the provider from whom you purchased the product.
• If beyond 30 days from date of purchase:

- Contact LSI at 1.800.633.4545 or email. You will need to provide the product serial number for entitlement validation as well as contact information for troubleshooting and RMA purposes. If the product is out of warranty, services can be obtained by purchasing Out of Warranty services under Additional Services Options
- Upon validation of entitlement, LSI will initiate a troubleshooting session with the customer. If it has been determined that part(s) replacement is required, LSI will provide an authorization number and initiate the returns process through our RMA provider.
- Our RMA provider will provide instructions, including the required ESD packing procedures, for the return of the part(s) to be replaced. Returns are to be at customer’s expense. Replacement parts will be dispatched upon receipt of failed component in proper packaging. This standard RMA process may take up to 30 days. Customer will be charged for any parts received exhibiting signs of customer induced damage. Please check RMA processes for specific products.
- For you elect to use Advanced Parts/Expedited Delivery, the service charges (see Pricing) include shipping, packaging and insurance costs. When the replacement part is received, you can return the defective part using the same shipping container (instructions provided with RMA). Parts not returned within fourteen (14) calendar days will be charged you. Failure to pay the invoice will result in termination of the warranty.

 

 
For more details regarding services available and pricing in your country/ region, please contact your local LSI representative.

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