Global Service+ Program
  • Maximize productivity and up-time with 24x7 customer support for your application acceleration products
  • Three support levels provide flexibility to the customer and address a variety of service requirements
  • Dedicated support hot lines for the Silver and Gold levels ensure that help is readily available
Nytro Predictor Software Tool

Global Service+™ Program

GSP Icon With downtime measured in lost revenue, an interruption in access to storage is simply not an option. That’s why LSI now offers the Global Service+ expanded 24x7 support program for the Nytro application acceleration portfolio. This comprehensive, best in class customer support program is designed for environments where continuous data access is an absolute requirement.

Key benefits of our new Global Service+ Program include:

  • Around-the-clock technical service for LSI Nytro products
  • Tiered support and pricing levels to provide flexibility to the customer and address a variety of service requirements
  • Support available through phone and e-mail
  • Dedicated support hot lines for the Silver and Gold levels ensure that help is readily available

Designed to enable maximum system productivity and availability, the LSI Global Service+ program offers a selection of 24x7 support options. These support options offer different levels of service to help customers quickly and easily identify any trouble spots in their environments, while meeting their individual support requirements. Each of these support options were created to offer timely problem resolution for minimal impact in day-to-day operations.

LSI is committed to ensuring that you have the highest level of support for Nytro, when and where you need it. For more information about 24x7 support for Nytro products, contact your LSI sales representative.

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Silver Gold Gold No-Return
Calls 7x24x365 7x24x365 7x24x365
Parts exchange Next Business Day commit,
subject to availability

No credit card required 		4 hour availability*

4 hour part exchange subject to availability. LSI pre-approval required.*
No credit card required 		4 hour availability*
Failed unit does not need to be returned to LSI. Certificate of Destruction required.
Subject to availability. LSI pre-approval required.*
No credit card required
On site replacement
installation 		No No No
Phone # Silver/Gold

Dedicated World-wide toll-free number 		Silver/Gold

Dedicated World-wide toll-free number 		Silver/Gold

Dedicated World-wide toll-free number
Warranty term Standard Standard Standard
Initial Customer Contact 4 hour response time 1 hour response time 1 hour response time
Support Contract Renewal Options 1 year and 3 years

Subject to availability 		1 year and 3 years

Subject to availability 		3 years

Subject to availability
Support Nytro SKUs Nytro WarpDrive and Nytro XD Nytro WarpDrive and Nytro XD Nytro WarpDrive and Nytro XD
User Guide (1)
Product Brief (1)