Phone Tech Support

Please have the following information available before calling support:

  • Concise description of the problem
  • Serial number (for HBAs, internal/external RAID and NAS gateways)
  • CSR file (for TotalNET Advanced Server support)
  • Host ID (for TotalNET Advanced Server support)

North America

Board products (e.g. MegaRAID, 3ware, Host Bus Adapters, Mylex)
Tel: 800-633-4545

External RAID and Software products (e.g. E2400, E4600, TAS)
Tel: 866-625-3993

NAS gateways (ONStor)
Tel: 866.726.3453

StoreAge products (e.g. SVM4, SVM5)
Tel: 888-493-0198

International

Please note:  The international toll-free numbers below do not require country specific access codes.

Board products (e.g. MegaRAID, 3ware, Host Bus Adapters, Mylex)
Tel: 00-800-5745-6442

External RAID and software products (e.g. E2400, E4600, TAS)
Tel: 00-800-5740-5740

NAS gateways (ONStor)
Tel: +44-1344-413314 (UK)
Tel: +49-89-45833-114 (Germany)

StoreAge products (e.g. SVM4, SVM5)
Tel: 00-800-8335-0170